Terms of service

Terms of Service

Welcome to Rivion. These Terms of Service govern your use of our website and services. By accessing or purchasing from our store, you agree to be bound by these Terms.

1. Account Terms

You agree to provide accurate, current, and complete information when creating an account or placing an order.
You are responsible for maintaining the confidentiality of your account and password.
We reserve the right to suspend or terminate accounts that provide false information or engage in suspicious activity.

2. Pricing and Payment

All prices are listed in INR (₹) unless stated otherwise.
We reserve the right to change prices at any time without prior notice.
Payments must be made in full at the time of purchase through our approved payment methods.
In case of pricing errors, we reserve the right to cancel or refuse any orders placed at the incorrect price.

3. Product Descriptions

We strive to ensure that all product descriptions, images, and details are accurate.
However, we do not guarantee that product descriptions or other content are error-free, complete, or current.
Actual product colors and appearance may vary slightly due to screen settings or manufacturing variations.

4. Order Acceptance

Placing an order does not guarantee acceptance.
We reserve the right to accept or decline any order at our discretion, including due to product unavailability, pricing errors, or suspected fraud.
If your order is canceled after payment, a full refund will be issued.

5. Shipping and Delivery

Orders are processed within 3 to 5 BUSINESS DAYS.
Delivery timelines may vary depending on location and logistics partners.
While we aim to deliver within estimated timeframes, delays may occur due to unforeseen circumstances.
Rivion is not liable for delays caused by courier services or external factors beyond our control.

6. Returns and Refunds

Returns and refunds are subject to our Return & Refund Policy.
Customers must follow the stated process and timelines to be eligible for a return or refund.
We reserve the right to reject return requests that do not meet our policy conditions.

7. Prohibited Uses

You agree not to use our website or services:

For any unlawful or fraudulent purpose
To violate any applicable laws or regulations
To transmit harmful code, viruses, or malicious software
To exploit, harm, or attempt to harm other users
To interfere with the security or proper functioning of the website

8. Limitation of Liability

Rivion shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Our total liability shall not exceed the amount paid by you for the purchased product.
We do not guarantee uninterrupted or error-free access to our services.

9. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Kolkata.

10. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on this page. Continued use of our website constitutes acceptance of the updated Terms.