Refund policy

Return & Refund Policy

At Rivion, we want you to shop with confidence. If something isn’t right, we’re here to help. Please review our return and refund policy below.

1. Return Eligibility

To be eligible for a return, your item must:

  • Be unused, unworn, and in its original condition
  • Be returned in the original packaging with all tags intact
  • Include proof of purchase (order confirmation or receipt)

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

You may request a return within 7 DAYS of receiving your order.
Any requests made after this period may not be accepted.

3. Refund Process

Once your return is received and inspected:

  • We will notify you of the approval or rejection of your refund
  • If approved, your refund will be processed to your original payment method

Refunds may take 3 to 5 business days to reflect in your account, depending on your payment provider.

4. Exchanges

We offer exchanges for items that are defective, damaged, or incorrect.

  • To request an exchange, please contact us at vegeta.rishu@gmail.com
  • Exchanges are subject to product availability

5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 7 DAYS of delivery
  • Provide clear photos/videos of the issue for verification

We will arrange a replacement or full refund at no additional cost to you.

6. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as “Final Sale” or “Non-returnable”
  • Personal care, hygiene, or intimate products
  • Gift cards or downloadable/digital products
  • Items damaged due to misuse or improper handling

7. Return Shipping Costs

  • Rivion is responsible for return shipping costs
  • Shipping fees (if any) are non-refundable unless the return is due to our error (damaged, defective, or incorrect item)

8. How to Initiate a Return

To start a return, please contact us at vegeta.rishu@gmail.com with:

  • Your order number
  • Reason for return
  • Supporting images (if applicable)

Our team will guide you through the next steps.