Shipping policy
Shipping Policy
At Rivion, we aim to provide a smooth and reliable delivery experience for all our customers. Please review our shipping policy below for complete details.
1. Shipping Methods
We offer standard shipping through trusted courier partners. Depending on your location, additional shipping options may be available at checkout.
2. Order Processing Time
All orders are processed within 3 to 5 business days after payment is confirmed.
Orders are not processed or shipped on weekends or public holidays.
3. Delivery Timeframes
Once shipped, your order is expected to be delivered within 3 to 5 business days, depending on your location.
However, in certain cases, delivery may take longer than the estimated timeframe due to factors such as courier delays, high demand, or deliveries to remote areas.
In such circumstances, delivery may take up to 10 business days or more, depending on the situation.
4. Shipping Costs
Standard shipping cost: Free
Any applicable shipping charges, if applied, will be clearly displayed at the checkout page before payment.
5. Tracking Information
Once your order is shipped, you will receive a confirmation email or SMS with a tracking number.
You can use this tracking number to monitor your shipment in real time.
6. Delivery Issues and Delays
- If your order is delayed beyond the estimated timeframe, please contact us at vegeta.rishu@gmail.com.
- While we strive to ensure timely delivery, Rivion is not responsible for delays caused by courier services, weather conditions, or unforeseen circumstances.
- In case of lost or undelivered packages, we will assist you in resolving the issue with the courier partner.
7. International Shipping
We currently do not offer international shipping. At this time, orders can only be delivered within India.
8. Incorrect Address Disclaimer
Please ensure that your shipping address is accurate and complete at the time of placing your order.
We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
If you have any questions regarding shipping, feel free to contact us at vegeta.rishu@gmail.com. We’re here to help and ensure your experience with Rivion is seamless.